- You pay with credits. After registration, you will be able to buy credits in our portal
- You can choose to buy credits for wind assessments or credits for our expert support
- After your online purchase, we send an invoice to the email address that we agreed upon during your onboarding call
- After buying credits, you can use them to request a wind assessment (or support)
- We only charge credits after delivering proper results. We will help you to make sure that you only pay for a result that is useful to you. Therefore, we do 2 manual checks during the assessment process:
1.As soon as you request a new wind assessment, we will check your input to make sure it complies with the technical requirements of our tool. If not, we will get in touch with you, to explain you what should be corrected. We will then ask you to upload the corrected data again, without charging any credits.
2.Before releasing any results to you, we check if the wind simulations are performed correctly and if the results look realistic. If not, we will make sure to rerun the wind simulations at our expense. In this case, we will let you know when you can expect your final results.
- Please note that we do not check if the information you provide us is realistic or correct. Therefore, we do not guarantee the correctness of the assessment results.